Your Happiness Drives Our Purpose
Happi – short for Happiness – isn’t just our name; it’s our promise to transform your moving experience. We believe your journey to a new home should be filled with excitement, not stress; with clarity, not confusion.
At the heart of this promise lies a simple truth: when property professionals genuinely love what they do, you receive exceptional service. That’s why we’ve created an environment where our team thrives – because their happiness directly translates into your superior moving experience.
Our Vision
Our vision at Happi is to create a real estate landscape where every homeowner in England & Wales has access to exceptional, happiness-driven property services. We see a future where moving home becomes a journey to look forward to rather than a process to endure.
Through our people-first approach, we will become the beacon of positive change in real estate, proving that when happiness leads, success follows.
Our Mission
Our mission at Happi is to revolutionise real estate by creating an environment where happiness drives excellence. We invest in our people’s wellbeing, enabling them to deliver exceptional moving experiences that set new industry standards across England & Wales. Through our commitment to ensuring both our team and clients wake up and go to bed happy every day, we’re transforming property services one smile at a time.
Our Beliefs
As proud associates of Keller Williams, the world’s largest real estate organisation spanning 58 countries, we combine their outstanding WI4C2TES belief system with our own happiness-focused approach. This powerful alliance merges the proven principles of a global leader with Happi’s commitment to creating joy in every real estate journey.
This unique combination ensures we deliver exceptional service whilst staying true to both organisations’ values – because who you choose to do business with matters.
The Keller Williams WI4C2TES
Win-Win:
or no deal
Integrity:
do the right thing
Customers:
always come first
Commitment:
in all things
Communication:
seek first to understand
Creativity:
ideas before results
Teamwork:
together everyone achieves more
Trust:
starts with honesty
Equity:
opportunities for all
Success:
results through people
How you Benefit
Think about it: When was the last time you received outstanding service from someone who didn’t enjoy their work? We’ve built our entire approach around this powerful connection:
Enviroment
Your dedicated property specialist works in an environment that encourages their best
Motivated
You benefit from a motivated professional who genuinely cares about your journey
Communication
Clear communication flows naturally from a team that’s passionate about service
Solutions
Creative solutions emerge because your agent has the support to go the extra mile
Our Founders
Mark Readings
Group CEO
As Group CEO and Operating Principal of the Keller Williams Market Centre and KW UK Growth Leader, Mark spearheads the organisation’s commitment to delivering exceptional service standards and performance excellence throughout the business. The original pioneer of the UK’s online estate agency sector, Mark brings extensive expertise in business operations, sales optimisation and technological innovation to drive transformative growth.
Mark’s distinctive approach to business growth, underpinned by a happiness-driven philosophy, has not only transformed traditional estate agency practices but has set new benchmarks for service excellence in the UK property sector.
Claire Readings
Managing Director
As Managing Director of the Keller Williams Market Centre and Team Leader, Claire brings exceptional communication and coaching expertise to the heart of our organisation. Her masterful approach to agent development and deep-rooted understanding of estate agency excellence has established her as an invaluable leader within the business.
Together with her brother Mark, Claire has cultivated a unique 20-year business partnership that brings warmth and authenticity to our culture. This powerful sibling dynamic has created a genuine family atmosphere within the organisation, perfectly aligned with our happiness-driven philosophy.
Beverley Lum
Growth Leader
Beverley’s career spans estate agency, property investment and recruitment, creating a unique perspective that proves invaluable in her role as Growth Leader.
Beverley’s meticulous approach to talent acquisition ensures only the finest professionals join our network. Through her carefully crafted headhunting process and stringent selection criteria, she identifies and attracts exceptional agents who align with our values and vision for raising industry standards.
As a skilled coach, Beverley nurtures our agents’ professional development whilst fostering a collaborative, happiness-driven environment.